Tilda Publishing
A Note to Our Clients:
Fake reviews have recently targeted us. Please read our message about who we are,
our 25 years of work built on trust and recommendations, and our fundamental values.
→ [Read Our Statement]
our 25 years of work built on trust and recommendations, and our fundamental values.
→ [Read Our Statement]
Recently, a series of fake reviews appeared on our profile from people we’ve never worked with. We’ve reported these to Google for removal, but we want to take this opportunity to clarify who we are and how we actually work.
Masters – Building and Renovation Services has been in business for over 25 years, built entirely on repeat clients and personal recommendations. Until recently, we never focused on our digital presence — most of our work has come from word of mouth and long-term client relationships.
What these fake reviews describe has nothing to do with how we operate.
Our company values are:
We’re proud of the reputation we’ve earned through hard work and integrity, and we’ll continue focusing on delivering excellent service to every client who trusts us with their home.
Thank you to everyone who has supported us over the years — your trust means the world to us.
— The Masters Team
Building & Renovation with Integrity Since 2000
Masters – Building and Renovation Services has been in business for over 25 years, built entirely on repeat clients and personal recommendations. Until recently, we never focused on our digital presence — most of our work has come from word of mouth and long-term client relationships.
What these fake reviews describe has nothing to do with how we operate.
Our company values are:
- Transparency and honesty at every stage of a project.
- Partnership with our clients and their design teams.
- Personal care for every home — we treat our clients’ spaces as our own.
- Accountability and long-term support, even after completion.
We’re proud of the reputation we’ve earned through hard work and integrity, and we’ll continue focusing on delivering excellent service to every client who trusts us with their home.
Thank you to everyone who has supported us over the years — your trust means the world to us.
— The Masters Team
Building & Renovation with Integrity Since 2000
Tell Us About Your Project & Get a Free Consultation
Send us details about your project, including the scope of work, property type, and any existing plans or drawings. Our team will review your enquiry and contact you to arrange a site visit or phone consultation to discuss your project in more detail.
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Popular questions
Scope & Quote-Related:
Our initial quote is based on the design documents and our property survey. While we strive for accuracy, deviations might occur due to unforeseen site conditions.
We typically include a contingency of around 10% to cater for unforeseen expenses.
Yes, changes to the scope are possible. However, they will likely affect the cost and timeline, and will require a revised agreement.
Materials & Quality:
We use high-quality materials that comply with industry standards. We can provide options depending on your budget and desired finish.
We have a list of trusted suppliers and brands that we have worked with over the years. We can share this with you upon request.
Quality is paramount to us. We have stringent quality checks at different stages of the project to ensure durability and adherence to the design.
Timeline & Process:
Depending on the scale of the refurbishment, the timeline can vary. Once we review the design documents, we’ll provide a detailed timeline.
We have key milestones which will be detailed in our project schedule. Regular updates will be provided as we hit each milestone.
Work typically halts on weekends and public holidays unless otherwise agreed upon.
Safety & Insurance:
Safety is our top priority. We follow all standard safety protocols, including the use of protective gear and safety barriers.
Yes, we are fully insured, and so are our subcontractors.
Any damages caused by our team will be addressed and rectified at our expense.
Subcontractors & Specializations:
For certain specialties, like electrical and plumbing, we use trusted subcontractors.
All our subcontractors go through a rigorous selection process, and we’ve had long-standing relationships with most of them.
Your main point of contact will be our project manager, who oversees the entire refurbishment process.
Design & Aesthetics:
While we focus on executing the design, based on our experience, we can suggest practical or cost-effective alternatives when necessary.
We aim to match the end result to the design documents as closely as possible.
Any significant discrepancies will be discussed with you, and we’ll work together to find a solution.
Payment & Financing:
We generally operate on a phased payment schedule: an initial deposit, milestone payments, and a final completion payment.
At the moment, we don’t offer financing options.
Any deviations from the agreed-upon payment schedule will be detailed in our contract, including potential late fees.
Post-Completion & Warranty:
We offer a 6-month warranty on our work, covering any defects or issues arising from our craftsmanship.
Post-completion issues are addressed promptly. Your satisfaction is vital to our reputation.
While we don’t offer maintenance services, we can provide a list of trusted providers and recommendations.
Communication & Updates:
We provide updates on project progress every 2 weeks, or more frequently if significant changes occur.
The best way to communicate concerns is through your assigned project manager, either via phone or email.
Currently, we don’t have a client-facing tracking tool, but all updates will be communicated directly and promptly.
Environmental & Sustainability Concerns:
We always aim to use eco-friendly materials when possible and adhere to sustainable practices.
Waste is disposed of responsibly, adhering to local regulations.
We are open to integrating energy-efficient solutions upon request and can provide suggestions based on the design.
